TLC New Energy (Hong Kong) Limited. (hereinafter “our company”) recognizes the importance of personal information obtained from stakeholders, and considers its protection to be fundamental to our business activities and one of our most important management priorities.
In order to provide you with safe, secure, and reliable services, we have established the following basic policy, which we have made known to all employees and which we comply with.
1. Basic Policy
Our company complies with the Personal Information Protection Act and other related laws and regulations. We have also established internal regulations regarding the protection of personal information (hereinafter, “Company Regulations”), which we implement and maintain, while striving for continuous improvement.- We have established a management system for protecting personal information, and have made our company regulations known to our officers and employees, striving to ensure strict compliance.
- We will handle personal information only within the scope of the purposes of use clearly communicated to customers. Furthermore, we will not disclose or provide personal information provided by customers to third parties without the customer’s consent or a legitimate reason.
- We will keep personal information accurate and up-to-date, and strive to prevent unauthorized access to personal information, as well as leakage, loss, and damage, and will continuously improve and correct information security.
- We will respond honestly and promptly to customer inquiries and requests for disclosure of personal information.
2. Purpose of Use of Personal Information
When we receive personal information from our customers, we will clearly indicate the purpose of use in advance and use it within the scope of that purpose. If it becomes necessary to use your personal information beyond the scope of the previously specified purpose, we will notify you and obtain your consent before using it. The purposes of use of personal information held by our company are as follows:
- Personal Information Regarding Customers
- Business negotiations, meetings, etc. with customers
- Shipping of products, materials, etc.
- Sending information about services, events, etc.
- Providing customer support and maintenance
- Responding to inquiries and consultations
- Providing various membership services
- Service development, conducting surveys, and monitoring, etc.
- Performance of contracts
3. Appropriate acquisition of personal information
We will acquire personal information through lawful and fair means.
4. Providing personal information
- We will not disclose or provide your personal information to third parties except in the following cases:
- We will not disclose or provide your personal information to third parties except in the following cases:
- When required by law.
- When it is necessary to protect human life, body, or property, and obtaining your consent is difficult.
- When we outsource the handling of personal information to the extent necessary to achieve the purpose of use.
- When business succession occurs due to a merger, company split, business transfer, or other reason.
- Notwithstanding (1) above, we may provide your address, name, telephone number, etc. to our affiliated companies or agents when we deem it appropriate for them to provide services to you or respond to your inquiries. In this case, you may request us to stop providing your personal information to such affiliated companies.
5. Inquiries regarding personal information
For inquiries regarding the disclosure, correction, deletion, etc. of your personal information, please contact us using the inquiry form.
6. Others
About access information
This website may collect access log information in order to provide better service. Please be aware of this in advance. The collection of access logs is not intended to identify your personal information.
About cookies
This website uses cookies in some areas to make your visit more comfortable. Cookies and IP address information cannot identify a specific individual on their own, and are therefore not considered personal information. Cookie information can be rejected by changing your browser settings.